Free Fitting Ends in

JUNE OFFER - FREE FITTING*

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WE BEAT ANY QUOTES
custom size kitchens
CUSTOM SIZES & COLOURS
UK coverage
WE COVER 99% OF THE UK
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LIFE TIME GUARANTEE

Contact Us

Got questions? Please check our most asked questions below or contact us using a contact method provided.

Before you order

  • Can you arrange my installation?

    We can match your preferred installation dates with registered installers in your area and even tell you how much they will charge for the installation. All you have to do is contact them to secure their services if required.

    This Months Special Offer: Free Fitting! We will pay to have your Luxury Kitchen units fitted! T&C's apply.

  • Do you have any showrooms?

    No. Our smart marketing model utilises online marketing and ordering, and removes super expensive and outdated overheads such as showrooms and commercial advertising. Combine this with our group buying power and the result is a premium, custom-made product at a similar or better price point to the traditional flat pack.

  • How do I book a free design and quote?

    You can book a free, at home design and quote with a Kitchen Expert online by clicking the floating diary icon at the bottom left on our website pages, or by calling 0800 832 1718.

  • How much will my kitchen cost?

    Our kitchen packages range from £1495 to £2495. Prices include complete units, worktop, sink & tap and fittings. For this month, these prices also include our Free Fitting offer. For an accurate quote, please use the quick quote facility on our website or book a free, at home design and quote with a Kitchen Expert.

  • Where can I see your kitchens?

    We offer a free at home design and quote service with a Kitchen Expert. Our Kitchen Experts carry samples of our products including doors, Worktops and materials, allowing customers to see our quality products in reality.

Delivery

  • Do I need to assist the driver with heavy items?

    Our basic delivery service is made by our driver. This service includes delivery to a downstairs room of your home. As many of our kitchen components are too large for one person to carry, we do require you to assist or have an able bodied person available to assist with the delivery. If this is not possible, please inform us in advance so we can arrange a 2 man delivery.

  • What time is my delivery?

    We will allocate you a 4 hour delivery time slot. If in the unlikely event we are going to be late, our driver will call to let you know. Deliveries are normally made between 8am and 8pm.

After your delivery

  • How do I return a product?

    You can return your product for an exchange or refund within 7 days of delivery. Please see our returns policy for full details. Please be aware, some items do not fall into this category.

  • What should I do if part of my kitchen is damaged?

    While damages are rare, unfortunately they do happen. If they do, all we require is a photograph of the damaged item and your order details. We will then replace the item in accordance with our t&c's.

Installation

  • I am not happy with my installation, what should I do?

    We recommend you do not pay your installation company until you have thoroughly checked all relevant workmanship. If you find any aspects you are unhappy with, discuss this with your installer and agree an amount to hold in retention until things are made right. Please refer to our guides on 'Achieving The Perfect Installation'.

    For any remedial work or installation related enquiries, please deal directly with your installation company.


  • My appliance isn't working properly, what should I do?

    The best people to help are the manufacturers. They will be able to help diagnose any issues and get them sorted for you. Before you get in touch with them, ensure you have followed the instructions carefully and try checking the help forums as it might save you time.

National Customer Services

Freephone: 0800 832 1718
Mobile Friendly: 0330 321 1226
Email: support@custommade.uk.com

Regional Hubs

Aberdeen
01224 449 281
Birmingham
0121 330 1296
Edinburgh
0131 207 0148
Manchester
0161 262 0578

Usefull Contacts

  • Deliveries & Distribution
    Deliveries & Distribution
    distribution@luxury-uk.com

    To request, change or cancel a delivery date or if you require a two man delivery team, please send an email. Don't forget to include your name, address and reference number as well as the details of your request.

  • Exchanges & Returns
    returns@luxury-uk.com

    To return an item simply email your details along with the details of the item you wish to return. We will then get in touch to arrange collection or issue an RGA number to return the goods to us. We regret that we cannot accept any returned goods without a valid RGA number. All returns are subject to our returns policy.

  • Missing or Damaged Items
    mod@luxury-uk.com

    In the unlikely event that you find something missing from your order after it has been checked on delivery, please email details of the item and we will track it down.

    Although rare, sometimes things do get damaged in transit. If this happens, simply email us a photo of the damaged item and we will arrange a swap over as quickly as possible, all in line with our terms and conditions.

  • Trade Customers & Enquiries
    tradezone@luxury-uk.com

    Please contact your Trade Sales Agent direct for all trade enquiries. If you don't have a trade account with us, please send us your details and one of our team will get in touch.

  • Accounts & Payments
    accounts@luxury-uk.com

    For all payment enquiries including deposits and invoices, please speak to your Kitchen Expert direct. Alternatively, email your details and we will forward any enquiries on to them and ask your Kitchen Expert to get in touch.

OUR BRANDS

kitchens bosch
franke kitchens
prima kitchens
neff kitchens
belling kitchens
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